Last Updated: 08-08-2026

DONATION & REFUND POLICY

1. Donations are voluntary. All contributions to Ni Aasre Da Aasra Society are made voluntarily and are used to fund the rescue, shelter, food, medical care, education and rehabilitation of the people in our care.

2. Refunds. Donations are generally non-refundable, as funds are committed to ongoing care within days of receipt. We will refund a donation in the following cases:

• a duplicate transaction caused by a technical error;
• an amount debited more than once for a single donation;
• a demonstrable error in the amount entered, reported within seven days;
• an unauthorised transaction reported to us and to your bank.

3. How to request a refund. Write to president@sevakaro.in with the transaction ID, date, amount and reason. We acknowledge within three working days and complete our review within seven. Approved refunds are returned to the original payment method within seven to ten working days, subject to your bank's processing time.

4. Cancelling a recurring donation. A monthly or recurring donation can be cancelled by you directly, from wherever you set it up — your bank's auto-debit or e-mandate settings, or the payment provider's own page. You do not need to contact us to stop it. Cancellation takes effect from the next billing cycle; amounts already collected are not refunded.

5. Tax receipts and 80G. An 80G receipt is generated only if you complete the donor details, including your PAN, on the form that opens during online payment. Please fill these in at the time of donating — without a PAN and the required details, a valid 80G receipt cannot be issued for your donation. If a donation is refunded, the corresponding receipt is cancelled and cannot be claimed.

6. Foreign contributions. Donations from outside India are accepted only through our FCRA-designated bank account, in accordance with the Foreign Contribution (Regulation) Act, 2010, and are not refundable except where required by law.

7. Donations in kind. Ration, clothing, medical equipment and other material donations cannot be returned once received.

8. GRIEVANCES

Grievance Officer: Vijay Kumar, Ni Aasre Da Aasra Society, Village Magharpur, Post Office Mustafabad, District Yamuna Nagar, Haryana 133103. Email: vijay@sevakaro.in. Phone: +91 98573 66381. We respond to all grievances within fifteen days.